Australia
Auspost (Standard)
- Base cost: $10
- Weight rate: $3.5 per 1kg
DHL Express
- Base cost: $65 (less than 5kg)
- Overweight rate: $2.8 per each 0.5kg over 5kg
Note: A nicotine prescription is required to be sent by Express.
The weight per unit is shown on the product page. The shipping fee will be auto-calculated based on the Qty of your order and shown on the Cart page and Checkout page, which will be included in the order total.
We cannot ship by Auspost Express now since there is a high chance that your parcel will be opened and X-rayed by Post because of the multiple batteries.
Shipping Time
| To State | Standard (Most arrive within) | DHL (Most arrive within, 2-3 days longer for the remote areas) |
|---|---|---|
| ACT | 2-3 business days | 1-3 business days |
| New South Wales | 2-4 business days | 1-2 business days |
| Northern Territory | 4-8 business days | 2-5 business days |
| Queensland | 3-5 business days | 1-2 business days |
| South Australia | 4-6 business days | 1-2 business days |
| Tasmania | 3-6 business days | 1-2 business days |
| Victoria | 4-6 business days | 2-3 business days |
| Western Australia | 6-9 business days | 2-4 business days |
New Zealand
| State | Courier | Shipping Time | Shipping Cost |
|---|---|---|---|
| Northland, Auckland, Waikato | NZPost Express | 1-2 business days | NZ$8 per parcel; Free for $1,000+ |
| Bay of Plenty, Taranaki, Hawke’s Bay, Manawatu-Wanganui | NZPost Express | 1-3 business days | NZ$10 per parcel; Free for $1,000+ |
| Gisborne, Wellington | NZPost Express | 2-4 business days | NZ$15 per parcel; Free for $1,000+ |
| Nelson, Marlborough, Tasman, West Coast, Canterbury, Otago, Southland | NZPost Express | 2-5 business days | NZ$20 per parcel; Free for $1,000+ |
Tracking
All orders will have a tracking number. The number will be emailed to you when the order is dispatched.
Preorder
- In-stock flavours will be dispatched in 2 business days.
- Pre-order flavours will be shipped once it’s back in stock.
- If in-stock and preorder flavours are mixed in order, we will send the in-stock flavours separately.
Cut-off for ordering
Your order can be dispatched on the same day if payment is cleared no later than 2 pm (Available for New Zealand)
Local pick up
- Please leave a note of pick up when placing your order and complete the payment.
- Contact here to book a time for pick up. The available time is between 10 am to 2 pm. Or click here to select an available time.
Notice: You should make an appointment one day in advance. For same-day orders, it can only be picked up after 12 p.m.
