We offer 14-day credit for customers who authorize Direct Debit to us. (Please note: retailers and/or shop owners only currently.)
How to set up Direct Debit with us?
- If you are holding bank accounts other than Westpac, ASB, or TSB, please proceed with Step 3
- If you are holding Westpac, ASB, or TSB account, please proceed with Step 3 and Step 4
Notice: Except for the signature, we strongly recommend typing rather than handwriting.
I already set up Direct Debit
- When placing your order, please select ‘Payment Method’ as ‘Direct Debit’ and enter your bank account number.
- The Direct Debit Verification will match and verify your information automatically. (Please use the bank account on the Direct Debit Authority Form you submitted to us)
How do I know that my 14-day credit is active and work?
Following the suggestion from banks, 10 Business Days must be allowed for Participating Banks to check and upload the Authority into the Direct Debit System. Your Direct Debit will be set up in 10 business days from submission. Your bank or ours will advise you if failure of authority occurs.
Contact here to confirm if your DD is available to use. You can place your first order on 14-day credit once your direct debit has been set up successfully.
How do Direct Debit and 14-day credit work?
By submitting Direct Debit Authority Form to us, you consent to give us approval to take payments from your bank account electronically. A direct debit reduces your chances of missing a payment.
- Your orders will be processed when you select ‘Payment Method’ as ‘Direct Debit’ and the bank account number is matched with the DD Form.
- For your orders paid with Direct Debit, we will send you an email notification for each order on the day you place your order, including the precise payment amount, the debit date, and the account information for upcoming debit. The same amount of debit requests will be raised after 14 calendar days from the day you place the orders.
IMPORTANT:
- If a payment fails to be debited, we will advise you immediately, and a written notice will be sent to you on the same day to urgent the owed payment. Your 14-day credit will be suspended until we finish the reassessment.
- We deduct on the 20th of each month, and a reminder will be sent 3-5 days in advance before the deduction.
FAQ
Q: If you wish to cancel a Direct Debit, what steps should you take?
- Firstly, please check if there is still a waiting payment on credit with us.
- Please give us a written notice before you cancel your Direct Debit with your bank, so we can arrange an alternative way to complete the payment.
Q: What happens if there is insufficient funds in my account to cover a payment?
The bank will:
- Make the payment anyway and charge you overdraft fees or interest
- dishonor the payment — you will have to organize payment separately, and the bank might charge you a dishonor fee.
Q: Why did I submit my authority form online, but the debit still failed?
- Please be aware when you submit a Direct Debit Authority Form to us, 10 Business Days must be allowed for your bank to check and load your information in the system. The verification in ‘Payment Method’ will be available after the period.
- Your bank or our will contact you for any issues regarding your submitted Direct Debit Authority Form, such as unmatched signatures, which will lead to the failure of authority. Then you will have to submit the updated authority form to us again.
Q: What happens if a payment fails to be debited?
A written notice will be sent to you on the same day to urgent the owed payment. Your 14-day credit will be suspended until the pending payment of due orders were cleared.
